FAQ's

Do you have a question? We invite you to explore our frequently asked questions section. If you do not find the answer you’re looking for, please feel free to contact us directly; we would be more than happy to assist you!

Frequently asked questions
What is the return policy?

Due to hygienic reasons, unfortunately we do not accept any kind of returns.

Are any purchases final sale?

Please be sure you are confident in your purchases as all sales are final.
When will I get my order?

At Clay + Noble, we truly value our customers and are committed to delivering your beautiful pieces as promptly as possible. Once your order has been shipped, you will receive an email with tracking details and additional information. Please keep in mind that delivery times may vary depending on your location.

  • Please allow 3–4 business days for fulfillment and shipping.
  • Kindly allow 6–7 business days for special order and custom ordered pieces, unless otherwise arranged.

*Clay + Noble is not responsible for delays caused by customs or for items lost in transit.

If you have any questions about your order, please don’t hesitate to reach out to us through our Contact Us form — we’re always happy to help!
Where are your products manufactured?

Our products are proudly designed in created in Texas, USA.

How much does shipping cost?

We keep it simple — standard shipping is just $5 anywhere in the US, and shipping’s on us for orders of $50 or more. Treat yourself, we’ll handle the rest.
How do I care for/clean my earrings?

Care & Cleaning:

Each piece is thoroughly tested for durability, but proper care is crucial—polymer clay is flexible yet delicate.

  • Remove jewelry before sleeping, showering, swimming, working out, or sunbathing.
  • Avoid harsh chemicals and perfumes to preserve its lifespan.
  • Store in a cool, dry place—ideally in a jewelry box.
  • To clean, lightly wipe with a cotton swab and rubbing alcohol (not for hand-painted pieces).
  • For hand-painted pieces, use a non-fragranced baby wipe and gently wipe.
  • Brass elements may naturally tarnish—restore shine with white vinegar and a cotton swab.
  • Please note: slight imperfections may occur as each piece is handcrafted.
What if my earrings break?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you should experience the unfortunate event of your piece arriving broken or if it breaks within 1 week of purchase, please contact us. We will be glad to discuss a solution. Which means you have 1 week after receiving your item to contact us in regards to a unwearable piece.
Your item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. You may also need the receipt or proof of purchase.
Are C+N earrings sensitive ears friendly?

Yes! Our hardware used is hypoallergenic (lead and nickel free). We also offer an additional option for extra sensitive ears like clear acrylic ear hooks. If this is an option you're interested in, please contact us. We would love to help accommodate your needs!